Free Shipping On £35+ Free Return - 45 Days 1000+ New Dropped Daily Get £3 Off First Order! 1. If you have ordered from Shein and encountered this unfortunate situation, don’t worry! In this article, we will guide you on what to do if your Shein Customer Service Lost Package and how to reach out to their customer service for assistance. Expedited shipping takes 1-3 business days. " For media inquires please contact media@sheingroup. Package stolen how can I get it resent. 2024. Date of experience: July 20, 2023. About SheIn. The original shipping fee and Handling fee are non-refundable. SHEIN Package Tracking. If your package still needs to be found, contact SHEIN via the following link. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. All fashion inspiration & the latest trends can be found online at SHEIN . 7 million packages went missing every day in the US, amounting to a loss of about $25 million a day. It sucks!!! 3. With SHEIN tracking, you can easily keep track of your package's delivery status and shipping information. Please do not post full tracking numbers! It can be used to identify you. After paying for your order, Shein will take between 1 and 3 days to prepare and ship it. 4 From shoes to clothing, from sports equipment to accessories. Apr 7, 2023 · In today’s post, you will see steps and guidelines on reporting lost and missing packages from Shein. Once your package arrives at the local facility, a delivery agent from USPS, UPS, Fedex or other courier will collect the order and deliver it to Once the refund has been processed, you will receive a refund notification email. Order $49. This will be useful when you file your claim with Shein. Email: service@shein. Go to " My Orders " and find the order that contains the item (s) you would like to return and click "Order Details". Was the information helpful? Account. All fashion inspiration & the latest trends can be found online at SHEIN How to see the tracking number of your order. Tell them what happened. You can track your package through the SHEIN website, mobile app, or by using third-party websites like Feb 28, 2024 · If your TEMU package is missing and there’s no new information, contact customer service right away. I dropped them off at Usps. They usually offer to resend lost or delayed items. After reporting your issue, wait for a response from Shein. All fashion inspiration & the latest trends can be found online at SHEIN Another person claimed the service lost her IVF medications "60% of the time. Pitney bowes lost my return package. Drop off your package at the local post office. Click on "Urgent Delivery" to speed up the shipment. We have customer service representatives in many different countries that speak English, French, German, Russian, Arabic, etc. Returns. You can contact them via phone, email, or chat. Go to Contact a Third-Party Seller. If your package was lost or not delivered or there hasn't been ANY updates, I suggest you file a help ticket with shein or speak to a customer service agent NOT THE BOT and request a refund, or a reshipment. Customer: My packages said it was delivered, When I checked the address, it was wrong My address is***** South Ozone Park Queens NY 11420. Print the return label and securely tape it on the outside of your return package. i order my package april 5th and it’s april 29th and it’s been in transits still. The team can then look into the situation, provide an update on the status, and take necessary action. They might ask for additional information or evidence, such as a photo of the package you received. As of now, we have not heard back from FedEx. Start by visiting SHEIN support here within 45 days of your expected order date. All fashion inspiration & the latest trends can be found online at SHEIN The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Requesting a refund or replacement is the solution to resolving the problem of a lost package with Shein customer service. Refund time depends on your refund method and bank. From here, you’ll be connected to a customer service chat bot that will either connect you to a customer service rep or let you submit a ticket. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible. Aug 6, 2023 · Contacting Shein Customer Service is crucial if your Shein package is stuck in the “Shipped” status. We will refund the actual price paid for your order (after coupon and points). Our 24/7 customer service is always here to help. In order to see the tracking number we will access our shipped orders, go to the order and click on “Tracking”. com. Head Office. The second package had a baby's nightwear. Reach out to customer service through the live chat or email form with your order details. All fashion inspiration & the latest trends can be found online at SHEIN View customer complaints of SHEIN, BBB helps resolve disputes with the services or products a business provides. Credit/Debit Card: 1-15 business days. Step 5: Wait for a Response. Step 4 Shipped Orders. Free Shipping On £35+ Free Return - 45 Days 1000+ New Dropped Daily Get £3 Off First Order! Mar 23, 2022 · 10 – 12 days Standard shipping 6 – 8 days Express shipping. We'll issue the refund to your SHEIN wallet if we are not otherwise informed to refund to 1. Reach out to the customer service team at Shein for guidance and help. How Can We Help? Popular Searches: Shipping, Return, Refund Jun 22, 2023 · Contact SHEIN’s Customer Service. Find the order in My Orders , click the "Return Item" button. Contact SHEIN customer support: If the estimated delivery date has passed Aug 18, 2023 · Contact Shein Customer Support. Mar 8, 2024 · However, occasionally, packages can get lost during the shipping process. Just says out for delivery. Contact Customer Service. You will then see the list of your latest purchases From shoes to clothing, from sports equipment to accessories. m. All fashion inspiration & the latest trends can be found online at SHEIN Customer Service. 00+ Standard shipping. Rm 19c Lockhart Ctr 301-307. Reach out to the delivery service first. How Can We Help? Popular Searches: Shipping, Return, Refund The customer has been on our mind since the inception of each of our products. They may have additional information about your package’s whereabouts. This will connect you to a customer service chatbot, but after speaking with the bot, you should have the option to either submit a ticket or live chat with a customer service representative. To track down your elusive parcel, you may take several actions: Employ auxiliary tracking services from websites such as Ship24. Click on the Tracking Content or "Track" to your order Track page for details. 22 votes, 83 comments. Tracking details show that usps handed them to another company Newgistics and there is no activity for the package in a week. Contact SHEIN Directly. All fashion inspiration & the latest trends can be found online at SHEIN Apr 11, 2023 · Contact SHEIN customer service: Contact SHEIN customer service to report your missing package. 1. Can I pick up my Shein package from a courier facility? As Shein uses third party couriers, you likely cannot pick up orders directly. You must arrange redirection or hold for pickup via the courier. The following may affect the amount you have been refunded: 1. If the estimated delivery time has been exceeded, getting in touch with Shein Customer Service can give you updates on the status of your package. Next, enter the order number / departure number in the search field above, and our service will track your parcel through all possible services, calculate the delivery time and show you where the Shein parcel is, including the exact location. Contact SheIN: Find below customer service details of SheIN. Whether you are happy or unhappy with your purchases, we want to hear your thoughts. Customer service told I NEVER ordered from Shein again and NEVER will. 3. Reset your password. We believe that clothes are beautiful because of the people who wear them, so it is our customers who truly breathe life and existence into our products. Reply. 76K subscribers in the FrugalFemaleFashionCA community. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories, and we'll collectively try to help you. The customer has been on our mind since the inception of each of our products. PayPal: 1-5 business days. Returning a parcel. Generally speaking, Shein shipping takes about 1-3 weeks to arrive at your door. Shein’s customer support can look into your order and provide any updates. Most of the time it's usually next day shipping. Packages are arriving in 5-7 days from China but mysteriously sitting in the warehouse for 30 days plus. I hope everyone gets their packages. If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed. Shein customer service will be able to provide you with a refund or credit for the item(s) that were incorrectly shipped or damaged during transit. Categories New In We would like to show you a description here but the site won’t allow us. and Saturdays from 9:00 a. Feb 26, 2024 · While it can be frustrating to experience delays or lost packages, Shein's customer service is generally responsive and willing to work with customers to resolve these issues. Express (£9): If ordered on July 17 – you would receive the item between July 24 – July 26. Oct 12, 2023 · The speed of their delivery service has improved massively since the pandemic lockdowns and so on. Date of experience: June 12, 2024 Apr 4, 2024 · The shipping time for each method can vary depending on the destination country. This is important if your order is way overdue without any update. Ensure you follow their instructions promptly and carefully. They will investigate the matter and try to locate your package. Or call their customer service phone number at 844-802-2500. Actual delivery time depends on your location and the shipping method you choose. This is honestly extremely frustrating. If your order was shipped by Amazon, contact Customer Service within 30 days of expected delivery. Apr 9, 2024 · Total maximum time from order to delivery = processing time of 3 days + 11 days (July 28) = 14 days. Step 2: Contact the Delivery Service. 2. Return Request Process. SAMEEE. After receiving return instructions from us, please package up the item (s) to be returned with the original packing. Then click the "Return Item" button, select the item (s) you would like to return, indicate the reason, and click "Next Step. All fashion inspiration & the latest trends can be found online at SHEIN The despair that accompanies a Shein package gone missing can be compared to the disappearance of a ghost ship, yet there are rescue ropes at hand. Contact the shipping carrier: If SHEIN is Shop Collections From SHEIN. Find the order in “My Orders”, click the " Return Item" button. SHEIN Customer Care FAQ Need to contact us? Stay tuned for the official SHEIN Customer Care hotline number in USA! See full list on wikihow. We will issue refund for the items only, other fee like the original shipping fee is non-refundable. But it did not come so I contacted customer service. A lot of people have their share of bad experiences with the USPS. Although I've had a couple of pretty large orders take 4+ days to even get shipped out. Provide them with necessary details, such as your tracking and order number, and describe the issue. to 5 p. How Can We Help? Popular Searches: Shipping, Return, Refund Aug 10, 2023 · If you have a SHEIN package missing, it can be frustrating, but there are steps you can take to track and retrieve it. 0 {{wishNum}} 0. ParcelShops. Free Shipping On Orders £35+ Easy Returns 500+ New Arrivals Dropped Daily 3. Please be noted that the return label fee will be deducted from your refund automatically if you Apr 28, 2024 · 3. If your order tracking still shows no update beyond shipped status after 3-4 weeks, it’s time to contact Shein. Double-check your Tracking Details. If your package experiences significant delays or lacks tracking updates, reach out to SHEIN’s customer service. The time of year can also affect the shipping time for Shein orders. They are a shipping "partner "for the USPS. No further information. to 8:00 p. Answered by Kent in 25 mins 10 months ago Kent 1. I ordered like 5 items and they only sent me 1. Nov 24, 2023 · A New York Times analysis of package theft in 2019 found that 1. Customer Service. Most returns are processed within 5 business days after we receive your package. You can do this by following the below steps: Log into your Shein website or app and select “My Orders”, which you will find under the “Me” tab at the bottom. After reporting the lost item, Shein will help you track the shipping, and if the item is genuinely missing, you will be issued a refund for the package. Contact SHEIN Regarding Stolen Package. Receiving a parcel. If they confirm the package is lost or undelivered, request written confirmation. Read Also: How to Shop Collections From SHEIN. Contact Shein’s customer service to raise your concern about your package. There are various reasons to reach out to them, including: 1. Select the item (s) you would like to return, indicate the reason, and submit. SHEIN Wallet: 24 hours. In the following screen we will be able to verify that the order appears as “Sent” and the From shoes to clothing, from sports equipment to accessories. Total maximum time from order to delivery = processing time of 3 days + 9 days (July 26) = 12 days. I had several packages gone missing. If you have not located the package after following the steps above, you can: If your order is shipped and sold by a third-party seller, contact the seller directly for assistance. That means that, according to the SHEIN shipping Contact Customer Service. Sep 16, 2023 · Shein support will be able to help you with any questions or concerns that may arise. From shoes to clothing, from sports equipment to accessories. Check Tracking in the App. 4. All fashion inspiration & the latest trends can be found online at SHEIN Therefore, to receive a refund on a missing or unreceived order, you will need to contact Sheins customer service to direct you to the process of a reshipment or refund then proceed as detailed above. Provide them with your order details, tracking number, and any other relevant information. Fun fact: According to recent research, approximately 1-2% of packages get lost during the shipping process. I waited since so long for this. We have customer service representatives in many different countries that speak English, French Customer Service. " Jun 10, 2022 · These are the steps you should take if your Shein package is not delivered and you suspect something has gone wrong with the shipment. All fashion inspiration & the latest trends can be found online at SHEIN SHEIN about Refund. I tried contacting shein they say they haven’t received the package. See procedures on how to report lost packages on Shein in this post. All fashion inspiration & the latest trends can be found online at SHEIN Contact Customer Service. Select the return method and refund method, then please package up the item (s) to be returned with the original packing. Loading From shoes to clothing, from sports equipment to accessories. All fashion inspiration & the latest trends can be found online at SHEIN To track a Shein package, you need the Shein order tracking number, which can usually be found in your account on the order page. Check Your Email 2. For example, standard shipping to the United States typically takes 7-15 business days, while express shipping takes 3-7 business days. Remember to maintain Oct 15, 2023 · Seeing “arrived at local facility Shein” means your order has cleared customs and arrived in your country. There is no 800 number to reach a live person you email them and they respond by blaming the missing package on Customer service is available on weekdays, via the consumer customer area or from Monday to Friday from 9 a. to 1:00 p. Customer Care. SHEIN Gift Card: 24 hours. If you think your package may have been stolen, you’ll need to reach out to SHEIN directly. within 24h. Select the item (s) you would like to return, indicate the reason, then submit. In the first year of Covid-19 Customer Service. SHEIN about RETURN POLICY. Find deals, coupons, sales, offers and more stuff related to female…. Live Chat. How Can We Help? Popular Searches: Shipping, Return, Refund Feb 9, 2021 · To contact the Post Office, we can use the telephone service, which in this case is provided through the telephone number 915 197 197 , with opening hours to the public from Monday to Friday from 8:00 a. Besides contact details, the page also offers a brief overview of the company. How Can We Help? Popular Searches: Shipping, Return, Refund Jun 9, 2023 · Shein customer service should guide you through the process once you’ve reported the missing item. Live Chat: Monday to Friday 9:00 to 18:00 (UTC Time) Ticket. Shop Collections From SHEIN. " Scripps News has reached out to FedEx and Shein for comments on this story. Sign in/Register. New Items Added Daily. com, including phone and email. Find the order in My Orders & click "Return Item". According to your request, a Return Number has been successfully obtained. Sign into your SHEIN User Account. Check the track of your package and the estimated delivery time . Hi, So, I returned some clothes that I purchased from Shein. They can provide you with more information about the status of your order. com Aug 6, 2023 · Stay in touch with Shein customer service to stay updated on your refund or replacement progress. Shein is a B2C-type e-commerce platform, specializing in fashion and apparel sales that was created in 2008 in Guangzhou, China, by Chris Xu. The customer service is there to help and you can easily get a refund and can return as per the Shein Return Policy. The first step is to check the app’s tracking. Sign into your SHEIN account. All fashion inspiration & the latest trends can be found online at SHEIN Aug 9, 2023 · You can email Shein customer service via the help request form on tracking order pages. Then the customer service agent made up some bizarre story that the delivery person is injured so my package will take an extra week to get delivered, I guess they have one driver?! lol. When you order from SHEIN, tracking your package is essential to ensure that you receive your order on time. It is currently at a local postal or courier facility waiting to be sorted for delivery. Sign into your SHEIN account. Select the item (s) you would like to return, indicate the reasons, and submit. If you can't find how to sign in or haven't registered an account yet, you can click here to sign in/register. Follow the return list guidelines to complete the return. All fashion inspiration & the latest trends can be found online at SHEIN. Select “View All” and located the shipment that was incorrectly marked as “Delivered” in the The customer has been on our mind since the inception of each of our products. Customer Service | SHEIN USA. All fashion inspiration & the latest trends can be found online at SHEIN From shoes to clothing, from sports equipment to accessories. 5. Before you call or message them, have your order details handy. First, you should check the tracking status of the consignment from within the dashboard of your Shein customer account. They will be happy to work with you as soon as possible so that we can ensure your satisfaction. My package is still lost and I gave up talking to them after the weird story they made up. If you registered an account with your email address, but forgot your password, you can reset your password. at: 0899030303; Email details: [email protected] Information about DHL deliveries. They can offer potential solutions as you share your concerns to lead to a quicker resolution. su ts dw bi li or bx me fn xu